Pennsylvania County Selects Tyler Technologies’ CAD System
Tuesday, January 10, 2017 | Comments

The Monroe County Control Center in Pennsylvania selected Tyler Technologies’ New World public-safety CAD solution. The agreement includes software implementation, training, data file conversion and emergency 24/7 CAD maintenance.

Monroe County Control Center recognized its former CAD system was not meeting the changing needs of its partners and constituents. The leadership desired an updated solution that, in addition to being technically advanced, came with reliable customer support.

“Our dispatching needs changed for many reasons beyond our control, and we needed to seek out a CAD solution that would meet the ever-changing demands of our public-safety partners,” said Gary Hoffman, director of communications for the Monroe County Control Center. “Tyler addressed all of our challenges, and their solution will help make the extremely stressful job of 9-1-1 public-safety dispatching easier to deal with for our most important asset — our staff.”

Because the Monroe County Control Center also purchased the CAD-to-CAD interface, it will be able to interact with other existing New World public-safety customers. They will also benefit from much better mapping capabilities and will have the ability to expand the system to other agencies.

The Monroe County Control Center provides 9-1-1 dispatch services for all of Monroe County, Pennsylvania, and Lehman Township in Pike County, Pennsylvania. Monroe County has a population of nearly 200,000 and is located in northeastern Pennsylvania along the New Jersey border.

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