Cincinnati Bell announced availability of its next-generation 9-1-1 (NG 9-1-1) emergency communications platform, enabling all 9-1-1 dispatch centers in the Cincinnati Bell telephone operating area the opportunity to upgrade to a hosted NG 9-1-1 solution. Cincinnati Bell's IP-based network will allow 9-1-1 calls to be transferred seamlessly between emergency call centers within the system and position the dispatch centers to take advantage of emerging technologies that incorporate social media, voice, video and texting.
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In 2009, Cincinnati Bell partnered with microDATA and Aculab to deploy an NG 9-1-1 proof of concept. The success of that concept has led to the installation of NG 9-1-1 in seven dispatch centers in this area. The reliability and security of this system is ensured through Cincinnati Bell’s two fully redundant and completely separate networks housed in separate Tier 3 data centers that mirror one another and provide delivery to each emergency call center on the system.
Cincinnati Bell’s system was designed with the capacity to safely support all dispatch centers in Cincinnati Bell’s operating area. This system can be partitioned to provide for the individual demands of any emergency call center, while providing connectivity across the area to communicate with other centers. As an additional measure of security and reliability, Cincinnati Bell will deliver fiber into any 9-1-1 dispatch center as part of the service installation.
The monthly rate for maintaining the system is generally about the same as the amount an emergency call center is paying for its existing legacy system. The system was designed to forgo the periodic and ongoing significant expense of purchasing and maintaining equipment, networks and upgrades to remain compliant with NG 9-1-1 standards.
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