Report Finds NG 9-1-1 Plan Adoption, ESInet Implementation, Text to 9-1-1 Growing
Tuesday, December 15, 2020 | Comments
The National 911 Annual Report found that a growing number of states are adopting statewide next-generation 9-1-1 (NG 9-1-1) plans, implementation of emergency services IP networks (ESInets) is increasing, and more states and people are using text-to-9-1-1 services.

The report, which was published by the National 911 Program, used data from the National 911 Profile Database and covered 2019. Participation in the survey that provides the basis for the database has increased since the data collection began. In its first year in 2011, 26 states provided data while in 2019, 46 states, plus the District of Columbia and Puerto Rico supplied data. Nevada, Arkansas, Mississippi and West Virginia did not supply data for the year.

The report found that 33 states, or 69%, reported that they had established a statewide NG 9-1-1 plan. That number increased from 31 states, or 66%, in 2018. In 2015, 20 states said they had a statewide NG 9-1-1 plan.

The report additionally found that several states reported being in a more advanced NG 9-1-1 maturity level of governance. The report said this may potentially be due to general progress toward NG 9-1-1 or a different interpretation of the different maturity levels for the data collection period.

Eleven states reported that 100% of their public-safety answering points (PSAPs) are capable of processing and interpreting NG 9-1-1 location and caller information. Fifteen states reported that some PSAPs but less than all of their PSAPs have this capability. In 2018, 14 states reported that 100% of their NG 9-1-1 systems are processing and interpreting location and caller information.

The report said the decrease in that number may be attributed to different interpretations of the question of different reporting states over the two years.

The report found that during 2019, six states released a release for proposals (RFP) for an NG 9-1-1 geographic information services (GIS) database, zero completed a procurement for the GIS, eight awarded contracts for GIS, and 16 installed, tested or deployed GIS.

Meanwhile, for next-generation core services (NGCS), seven states released an RFP, zero states completed a procurement, seven states awarded a contract and 15 states installed, tested or deployed NGCS.

As states are planning for NG 9-1-1, the number of new ESInets is increasing. The report found that many states are now deploying ESInets either statewide or regionally. In 2019, 2,152 PSAPs across 46 states reported using an ESInet, while in 2018, 1,813 PSAPs reported across 44 states reported using an ESInet.

For NG 9-1-1 CAD, no states released an RFP or completed a procurement, while one state awarded a contract and seven states installed, tested or deployed a system. For customer premises equipment (CPE), one state released an RFP, zero states completed a procurement, four states awarded a contract, and 19 states installed, tested or deployed CPE.

The report also found that there has been substantial success in PSAPs deploying the capability to process text to 9-1-1. Some states now have statewide text-to-9-1-1 capabilities. The report concluded that adoption of text to 9-1-1 appears to be a top priority for states and 9-1-1 entities. A total of 581,151 texts to 9-1-1 were received in 38 states compared to 188,646 texts in 33 states in 2018.

Find the full report here.

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