Department Description:

At Motorola Solutions, we help people be their best in the moments that matter. We help firefighters see around buildings and police officers see around street corners. Our work is very meaningful, impactful, and cutting edge and we invite you to explore it. We are the Best!  Motorola Solutions is a world leader in the field of professional mobile communications systems with an impressive heritage of technological innovations and a global base of installed systems. The group's main business is the implementation of mission critical digital mobile communication systems for Government & Public Safety Communications customers.

Basic Requirements:

The FSO (Field Service Organization) is responsible for supporting the implementation and maintenance of highly technical communications systems at customer locations. Job tasks include but are not limited to: deployment, optimization, and repair of infrastructure , public safety loggers, subscribers, Microwave, Computers, Servers and Network equipment. The department works with Customers, System Managers, Engineers, Sales teams, Project Managers, System Technologists and service partners to accomplish the assigned tasks. Department is on call 24/7/365 to support mission critical systems for our public safety customers.

Job Description:

Maintenance and management of highly technical Motorola communications systems. Focus on maintaining optimal performance levels across an integrated system while taking a pro-active approach to address and mitigate system level alarms and malfunctions. Manages system availability through routine system maintenance, performance monitoring and System wide Preventative Maintenance. Candidates must be familiar with the latest technologies and troubleshooting techniques for current model digital and analog Motorola communications equipment and system architectures.

Preferred Skills:

· Experience as a Communications System Technician

· Experience with P25 Systems, LMR RF systems, wired/wireless communication systems, networking equipment, IT networks and subscriber equipment.

· Must be able to successfully pass and maintain the ability to pass background checks and obtain security clearances as well as possess and maintain a clean driving record.

· Ability to be on-call 24/7/365

· Must have very strong knowledge of wired/wireless communications systems, such as local area networks (LAN) and wide area networks (WAN)

· Must have knowledge in standard telephony and dedicated data circuits, as well as knowledge of packet switching techniques

· Must be highly computer literate with proficiency in MS Word, Excel, Outlook, and Access

· Must have strong self-management skills and "people" skills to work closely with Motorola’s customers and subcontractor partner community, as well as Motorola Sales, Engineering, Project Management, and customer service teams.

· Must be self-motivated and self-managed to perform the required duties at a distance from direct supervision.

· Must be able to solve customer problems quickly during stressful situations

· Knowledge of configuration and testing of channel banks, routers, hubs, and switches

· Ability to develop and present technical training. 

· Provides guidance in integrating new tools solutions into the operations of the team.

· Proven experience with the use of equipment commonly used in the optimization and testing of Motorola communications systems (Communications Systems Analyzers, Power Sensors and Watt Meters, TIMS sets, CPS, RSS, Antenna Systems Analyzers (FDRs), T1 test sets, etc.)

· Experience in the configuration and testing of Motorola two-way radio and subscriber products.

· FCC license and industry certifications such as ETA are a plus.

Basic Requirements:

· Associates degree and 1 year of experience or 2+ years in Networking, IT, Radio Frequency, System or Field Technician/Specialist