9-1-1 Report Combines, Analyzes State Data (12/4/13)
Wednesday, December 04, 2013 | Comments

A report from the National 9-1-1 Program and the National Emergency Number Association (NENA) provides data and statistics on the status of 9-1-1 services nationwide.

While the data sets don’t include information from all 56 states and territories, the combined data — from the majority of states — creates a more complete picture of 9-1-1 systems nationwide than has been available before. Key findings included in the report provide insight as to how states operate and manage 9-1-1 systems, including funding surcharges and costs-vs.-revenue ratios, as well as call volume by type and next-generation 9-1-1 (NG 9-1-1) deployment at the state and sub-state levels.

The National 9-1-1 Program and NENA merged data sets to create the document titled “Review of Nationwide 911 Data Collection.” Officials said they hope the data will help state and local leaders manage 9-1-1 resources, allocate proper funding to 9-1-1 agencies, and develop appropriate governance models and oversight policies.

Beginning in 2011, the National 9-1-1 Program’s National 9-1-1 Resource Center, in cooperation with the National Association of State 911 Administrators (NASNA), developed the National 9-1-1 Profile Database, a uniform set of data elements and definitions collected from states and aggregated at the national level focusing on 9-1-1 demographics and NG 9-1-1 planning and transition. The database also includes information to measure and report on 9-1-1 authorities’ progress toward implementing NG 9-1-1 technology and operations.

NENA collects state data on 9-1-1 deployment and readiness across the nation to monitor and advance the deployment of wireless enhanced 9-1-1 (E9-1-1) technologies. In addition, NENA tracks the status of NG 9-1-1 activity to identify states conducting or planning NG 9-1-1 related trials or component implementation.

When combined, the two organizations gathered the most complete set of data available about 9-1-1, and the report provides pertinent information to help emergency management agencies and other local, state and federal agencies effectively benchmark progress and develop data-driven improvement strategies, officials from the groups said.

Access the report here.

The accuracy of locating 9-1-1 calls has been in the spotlight recently. The FindMe 911 Coalition said in a statement that nearly half of all calls received by 9-1-1 centers in North Carolina from wireless phones in June didn’t include accurate location information. Other states with similar claims include California, Texas and Utah.

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