9-1-1 Report Combines, Analyzes State Data (12/4/13)
Wednesday, December 04, 2013 | Comments

A report from the National 9-1-1 Program and the National Emergency Number Association (NENA) provides data and statistics on the status of 9-1-1 services nationwide.

While the data sets don’t include information from all 56 states and territories, the combined data — from the majority of states — creates a more complete picture of 9-1-1 systems nationwide than has been available before. Key findings included in the report provide insight as to how states operate and manage 9-1-1 systems, including funding surcharges and costs-vs.-revenue ratios, as well as call volume by type and next-generation 9-1-1 (NG 9-1-1) deployment at the state and sub-state levels.

The National 9-1-1 Program and NENA merged data sets to create the document titled “Review of Nationwide 911 Data Collection.” Officials said they hope the data will help state and local leaders manage 9-1-1 resources, allocate proper funding to 9-1-1 agencies, and develop appropriate governance models and oversight policies.

Beginning in 2011, the National 9-1-1 Program’s National 9-1-1 Resource Center, in cooperation with the National Association of State 911 Administrators (NASNA), developed the National 9-1-1 Profile Database, a uniform set of data elements and definitions collected from states and aggregated at the national level focusing on 9-1-1 demographics and NG 9-1-1 planning and transition. The database also includes information to measure and report on 9-1-1 authorities’ progress toward implementing NG 9-1-1 technology and operations.

NENA collects state data on 9-1-1 deployment and readiness across the nation to monitor and advance the deployment of wireless enhanced 9-1-1 (E9-1-1) technologies. In addition, NENA tracks the status of NG 9-1-1 activity to identify states conducting or planning NG 9-1-1 related trials or component implementation.

When combined, the two organizations gathered the most complete set of data available about 9-1-1, and the report provides pertinent information to help emergency management agencies and other local, state and federal agencies effectively benchmark progress and develop data-driven improvement strategies, officials from the groups said.

Access the report here.

The accuracy of locating 9-1-1 calls has been in the spotlight recently. The FindMe 911 Coalition said in a statement that nearly half of all calls received by 9-1-1 centers in North Carolina from wireless phones in June didn’t include accurate location information. Other states with similar claims include California, Texas and Utah.

Your comments are welcome, click here.

Post a comment
Name: *
Email: *
Title: *
Comment: *


No Comments Submitted Yet

Be the first by using the form above to submit a comment!


June 2021

21 - 25
UTC Telecom and Technology Conference
Portland, Oregon

August 2021

15 - 18
APCO Conference and Expo
San Antonio, Texas

September 2021

27 - 30
International Wireless Communications Expo (IWCE) 2021
Las Vegas

November 2021

3 - 5
Critical Communications World 2021
Madrid, Spain

More Events >

Site Navigation