Research: Control Room Market to Expand to $4.4B by 2018 (6/23/14)
Monday, June 23, 2014 | Comments

The North American and Europe, Middle East and Africa (EMEA) total command and control room market including technology and services is set to increase from an estimated $3.2 billion in 2013 to almost $4.4 billion in 2018 for public safety, transportation and utilities. The data comes from an IHS report.

Consolidation in North America remains a major trend, with IHS anticipating a decrease in the installed base compared with the forecast period. However IHS said that growth in the North American market revenue will be driven by this consolidation of smaller control rooms, as agencies invest both into larger single and multiagency control room deployments.

The increasing uptake of data in the control rooms will become more significant in the public-safety market, with the impact of the First Responder Network Authority (FirstNet), next-generation 9-1-1 (NG 9-1-1), social media and closed-circuit TV (CCTV) integration becoming more significant during the forecast period and driving increased control room spending.

There is a combination of installed base trends occurring across the EMEA region with consolidation in Western Europe leading to a decreasing installed base; however this is cancelled out by the increasing new public-safety control room deployments in Eastern Europe and the Middle East and Africa.

The services aspect on the control room is expected to change during the forecast period with increasing uptake of service packages particularly in the emerging markets. Social media remains one of the biggest challenges to changing emergency response procedure, and IHS expects new products aiming at integrating social media into the control room infrastructure as an intelligence tool, and longer term a reporting mechanism such as the next-generation call-taking procedures.

The findings of this research are taken from the IHS study “Command and Control Rooms – EMEA and North America – 2014.” This two-part study analyzes the installed base of seats and control room systems for transportation, utilities and particularly public-safety control rooms, as well as the revenues from key technologies and services, forecasting changes across the next five years.

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