Wheeler Highlights NG 9-1-1 Partnerships Between FCC, Sate and Locals (10/2/14)
Thursday, October 02, 2014 | Comments

FCC Chairman Tom Wheeler highlighted the importance of next-generation 9-1-1 (NG 9-1-1) in an Oct. 1 speech at the National Association of Telecommunications Officers and Advisors (NATOA) annual conference.

Wheeler said the transition to all IP communications raises new challenges for 9-1-1. He said recent 9-1-1 outages are unacceptable, and the best approach is a partnership between the FCC and state and local authorities to ensure that there are no gaps in the reliability of the entire NG 9-1-1 system.

“The FCC’s staff has worked closely with state and local officials to investigate these outages, and at our open meeting later this month, will be presenting the findings of this investigation, as well as recommendations for concrete steps to promote end-to-end reliability and accountability of the 9-1-1 system,” he said.

Wheeler said the NG 9-1-1 system is more complex than the legacy 9-1-1 system and relies more extensively on infrastructure, resources and relationships that are multistate or national in scope. It is supported by a larger number of service providers, including new entrants that are offering new, niche functionalities.

“The critical point is this: Neither we at the federal level nor you at the state and local level have the ability to ensure end-to-end 9-1-1 reliability on our own — we must work together.”

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