Illinois City Recertifies with PowerPhone 9-1-1 Call Response
Monday, December 07, 2015 | Comments

PowerPhone announced the recertification of the Berwyn Communications Center in Berwyn, Illinois, for the Total Response system to support emergency medical dispatch (EMD).

PowerPhone conducted a full audit and review of the center's call response operations to confirm accreditation qualification. The center also meets PowerPhone's reaccreditation requirement for an ongoing call assessment program. Berwyn documents call reviews with fair and constructive feedback and analyzes data trends for areas of improvement in training and performance.

Berwyn was first awarded accreditation for Total Response in August 2013. The recertification lasts for a period of two years and will expire in September 2017. Berwyn's certification is in full compliance with the state of Illinois' EMD certification mandate.

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