PowerPhone Launches Telecommunicator Course
Tuesday, January 05, 2016 | Comments

PowerPhone launched a new public-safety telecommunicator (PST) course that contains the equivalent to 40 credit hours. The course combines on-demand presentations and assessments with the presence of certified instructors in a practicum forum. The course may be taken online or in the classroom.

“9-1-1 technology is going through a major transition right now, and basic foundational training simply hasn’t been keeping up,” said PowerPhone President Jerry Turk. “As next-generation 9-1-1 (NG 9-1-1) gets implemented across the country, the responsibilities and potential liability of individual call handlers is huge. Our PST course is specifically designed with professional standards in mind to give call handlers the foundational knowledge they need, and to provide public-safety answering point (PSAP) directors and policymakers with the peace of mind that they’ve taken all due diligence with their call handler training and education programs.”

The course provides students with essential skills in telephone and radio communications, interpersonal communication, stress management and customer service. The course also introduces students to legal issues and technology that are vital to the telecommunicator job.

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