NENA Releases Telecommunicator Minimum Training Guidelines, Other Materials
Thursday, June 09, 2016 | Comments

The National Emergency Number Association (NENA) released guidelines, model legislation, frequently asked questions (FAQs) and usage instructions under the Recommended Minimum Training Guidelines for Telecommunicators Project.

The three-year 9-1-1 communitywide effort’s goal was identify nationally recognized, universally accepted, minimum topics that can be used to train aspiring and current 9-1-1 telecommunicators and that provide the foundation for ongoing professional development.

The project found that agreed-upon common elements ensure the person who answers a 9-1-1 call has met baseline core competencies, and that the public will receive consistency of expertise and professionalism when communicating with a public-safety answering point (PSAP) or other emergency services provider.

A parallel goal of the project was to develop model legislation for any state that does not have legislation concerning minimum training for telecommunicators. For those that do, the model legislation is intended as a baseline to ensure that the recommended minimum training topics are being covered.

While the National 9-1-1 Program facilitated the project by providing a forum for discussion and development, the guidelines are not federally owned or mandated. Rather, they are the joint product of numerous members of the working group.

The guidelines were vetted by the 9-1-1 community at large via the NENA Workspace platform. A subcommittee formed specifically for this purpose adjudicated all comments received. The subcommittee was comprised of working group members who had volunteered for the task.

For more on the working group partners and to download the guidelines, click here.

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