Italian Agency Upgrades Command Center Technology
Thursday, April 06, 2017 | Comments

The South Tyrolean Civil Protection Agency in Italy went live with a system upgrade and expansion to its integrated command-and-control center. The agency worked with Hexagon and Frequentis to upgrade and integrate its Frequentis communications platform with Hexagon’s CAD system.

The upgrade and extension of the core system features IP technology that supports existing capabilities for emergency calls and analog radio communications, while also exploiting the full potential of digital radio. A modern, intuitive user interface enables staff in the command-and-control center to operate all communications channels via a touch screen or through the integrated dispatching system. The voice recording takes place within Frequentis’ logging solution.

The bilingual user interface permits dispatchers to work in either German or Italian. The entire range of fully integrated software from Hexagon and Frequentis is implemented on a virtual platform to reduce hardware requirements and optimally support all business-related functions.

“The new solution’s innovative operation facilitates easier handling of emergency calls and radio communications, simplifying and enhancing coordination and cooperation between three organizations,” Markus Rauch, project manager of the Regional Department of Fire and Civil Protection at the Civil Protection Agency, said. “Systems security and availability are particularly important to us, constituting the fundamental requirement for our day-to-day responsibilities in the safety-critical area.”

Located in the provincial capital, Bolzano, the center supports the three departments of the Civil Protection Agency: Professional Fire Brigade of Bolzano, traffic information center and regional emergency call center.

By following the TETRA standard, the solution will allow personnel to take full advantage of digital trunked radio following the launch of TETRA operations in mid-2017. In addition, the common European 1-1-2 emergency number is being adopted as a national standard throughout Italy. The systems are also flexible and extensible to adapt to operational changes within the command center.

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