Arizona Police Department Implements 9-1-1 Managed Service
Friday, May 19, 2017 | Comments

Marana Police Department, serving the city of Marana, a suburb of Tucson, Arizona, is the first public-safety answering point (PSAP) in Pima County to cut over to a managed service solution for 9-1-1 emergency calls. The solution is available to the state’s PSAPs to upgrade to next-generation 9-1-1 (NG 9-1-1).

The new NG 9-1-1 managed service solution is provided by CenturyLink, along with network capabilities. Airbus DS Communications is providing a VESTA 9-1-1 call-handling system.

By utilizing a managed service solution, the Marana Police Department now has access to the latest public-safety technology and around-the-clock monitoring in a cost efficient and operations-friendly model. The Marana Police Department, a six-position PSAP serving more than 40,000 residents over 127 square miles, won’t have to worry about maintaining equipment or keeping up with the ever-evolving pace of technology. Instead, it will have the latest system hardware and software along with 24/7 monitoring and maintenance.

With the VESTA system, the Marana Police Department is also outfitted with advanced mapping and analytics capabilities and an intuitive user interface to help call-takers respond to calls more quickly and efficiently. Once fully enabled, the VESTA 9-1-1 call-handling system will allow call-takers to move between different PSAPs on the same regional system as needed and begin work immediately with a familiar and personalized user interface.

Once Pima County’s seven remaining PSAPs migrate to CenturyLink’s managed NG 9-1-1 service solution, the county will be able to take advantage of cost and operational efficiencies as a single robust regional network.

“We were very eager to be the first PSAP in the county to adopt this new solution and take the first step in becoming next generation ready,” said Sheila Blevins, Pima County 9-1-1 coordinator. “It was by far the easiest cutover I’ve experienced in my 30 years in public safety. Now, we have peace of mind knowing that Airbus DS Communications and CenturyLink are monitoring and updating our hardware and network 24/7. We have also opened the door to future possibilities such as text-to-9-1-1 and video capabilities.”

“Airbus DS Communications is honored to help the Marana Police Department and its fellow PSAPs in Pima County prepare for the next generation,” said Mary Wathen, vice president of operations at Airbus DS Communications. “Our VESTA 9-1-1 system can be tailored to fit PSAPs of any size and offers the flexibility for neighboring agencies to align their public safety efforts. This allows municipalities like Pima County and the state of Arizona to easily deploy regional networks to better protect their communities.”

Marana Police Department chose CenturyLink’s managed NG 9-1-1 service solution because of its reliability and redundancy and the inclusion of the VESTA 9-1-1 advanced emergency call-handling system.

“CenturyLink is excited to support the Marana Police Department and its fellow agencies in Pima County by providing a solution that delivers the latest public safety technology without requiring significant capital investment,” said Marty Leavengood, vice president, Government and Education Solutions, CenturyLink. “Our managed NG 9-1-1 service solution ensures that Marana Police Department’s public-safety professionals now have the best tools and the time to do what they do best – save lives.”

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