FCC Outlines Measures to Prevent Major Service Disruptions
Friday, July 14, 2017 | Comments

The FCC encouraged communications service providers to implement appropriate measures to prevent major service disruptions in a public notice.

“Based on submissions to the commission’s network outage reporting system (NORS) and publicly available data, the (Public Safety and Homeland Security) Bureau has observed a number of major service outages caused by minor changes in network management systems,” the notice said. “These so-called ‘sunny day’ outages do not result from a natural weather-related disaster or other unforeseeable catastrophe, and can result in ‘silent failures,’ which are outages that occur without providing explicit notification or alarm to the service provider.”

The notice outlines seven best practices, recommended by the FCC’s Communications Security Reliability and Interoperability Council (CSRIC) II, which service providers could implement that likely would prevent most of these outages.

The full notice is here.

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