U.K. Department of Health Selects Frequentis Control Room Platform
Wednesday, July 19, 2017 | Comments

The U.K. Department of Health (DH) selected Frequentis’ 3020 LifeX integration platform as a replacement for its current integrated command and control system (ICCS). The department’s control room software (CRS) project required a new approach to the provision of radio dispatch for the UK Ambulance Trust using a cloud-based model. The system will enable the trust to be ready to transition to the United Kingdom’s Emergency Services Network (ESN).

The 3020 LifeX, designed as a multimedia collaboration platform, will be hosted at Crown Hosting Data Centres to provide a highly resilient national solution for all of the English Ambulance Trust control room operators and with an option for Scotland and Wales, as well.

With a capacity for almost 700 concurrent users, the system will be the largest ICCS in the UK. The system will not only allow control center staff to communicate with the ambulances on the current Airwave network but also the new ESN, once it is operational. The new system will also provide a map-based view of the location of all ambulances to compliment current systems and provide another layer of resilience for the most critical of services.

This new approach to the provision of critical services for an emergency services control center allows for flexibility and innovation to meet any future requirements and the enhancement of operational processes and procedures. Even though the system is national and can be enhanced on that basis, the system allows individual trusts to operate in their own way to ensure local requirements are also catered to, a company statement said.

“We are extremely pleased to be working with Frequentis to deliver the LifeX software,” Duncan Bray, head of programs for DH’s ambulance radio program. “Delivering the largest ICCS in UK will be a challenge; however, we are confident that Frequentis is the right provider to enable us to deliver a solution that will greatly assist the Ambulance Trusts’ dispatch capabilities. Realizing the benefits of the new ESN is vital and the flexibility inherent with LifeX will enable trusts to transition to ESN whilst maintaining interoperable communications with other trusts, police and fire.”

With the introduction of ESN over the coming years, ambulance dispatching and the communications with staff will change and the potential use of multimedia will evolve. Having a single system will enable the evolvement to be managed and implemented in a more cost effective and efficient way, the statement said.

"The Frequentis 3020 LifeX software platform was designed for the approach required by the UK Ambulance Trusts,” said Robert Nitsch, public-safety director at Frequentis. “The ‘private cloud’ infrastructure, intuitive web-based front end and ability to integrate numerous third-party systems means a single national solution can meet the specific needs of the individual trusts. This brings the benefits of scale without compromising the individual’s needs.”

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