Turkey Moves Forward with eCall Project
Tuesday, October 10, 2017 | Comments

Avaya was awarded a project to deliver next-generation emergency services communications solutions in Turkey. The deal, part of Turkey's NGCC112 emergency number project, will see Avaya equip Turkey’s emergency services with its eCall vehicle accident aid system, as well as enable emergency responders to communicate more effectively at the scene of any incident.

In the event of an accident eCall allows telemetry data to be sent from a vehicle to the emergency services, giving the accurate location of the incident, vital information such as type of vehicle and the fuel used, and the number of passengers. Responders are able to reach the scene of an incident much faster and arrive better equipped, helping to save lives.

To further support the efforts of emergency workers, Avaya is deploying unified communications solutions that will enable responders at the scene of the incident to send voice messages to the central situation control center and coordinate more effectively in the field. Incoming emergency calls can be collected and coordinated at a single point of contact and personnel updated as necessary.

Turkey implemented the NGCC112 single emergency number project to provide a single point of contact for all emergency aid services in the country. The General Directorate of Provincial Administration of the Ministry of Interior manages the project.

“Providing better access to emergency services will save potentially hundreds of lives every year,” said Nurtaç Arslan, assistant general manager, Ministry of Interior. “The Ministry of Interior is working closely with companies that can provide the technical expertise we need to deliver next-generation emergency services. Avaya's solutions will play a vital role in enhancing public safety in Turkey now and in the future.”

The software to be used under 1-1-2 is prepared entirely by the team within the ministry. On the Avaya infrastructure, the Ministry of Interior engineers developed and implemented their softphone applications and other applications on Linux. The end-to-end Linux infrastructure has become the cornerstone of the project's call center and central office infrastructure.

Another feature allows people with hearing and language impairments to access emergency call centers using simultaneous correspondence with smartphones, communicating with sign language and lip-reading methods. Developed with the Ministry of Interior engineers, this solution is built using Avaya's mobile video platform.

Avaya's eCall solution enables detailed automated calls, better positioning and use of data to enhance the emergency services' ability to find and assist non-responsive victims, and has already been implemented in a number of countries in Europe, the company said.

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