Solacom Upgrades 9-1-1 Call-Handling Solution at Kentucky PSAP
Thursday, October 12, 2017 | Comments

Solacom upgraded its Guardian 9-1-1 call-handling solution at the public-safety answering point (PSAP) in Owensboro, Kentucky, to include a powerful new capability that enables call-takers to handle calls from mobile phones more effectively.

The enhancement to the Owensboro-Daviess County 9-1-1 system incorporates technology provided by Solacom partner RapidSOS that provides better mobile location accuracy for callers dialing 9-1-1 from a mobile device. With this technology, the PSAP is now able to improve its response to 9-1-1 calls from smartphone users, obtain precise smartphone location and capture additional specific wireless call data.

“I am so excited about this new technology,” said Paul Nave, 9-1-1 director at Owensboro-Daviess County 911. “It’s going to be a huge change in the way we operate. Location is everything to a 9-1-1 center. And mobile locations haven’t always been accurate in the past. Being able to pinpoint a mobile caller’s location could truly mean the difference between life and death.”

The new RapidSOS technology is integrated seamlessly in the Solacom solution at all call-taker desktops. The new addition to the Guardian solution allows Owensboro-Daviess County call-takers to query the RapidSOS Next Generation 9-1-1 Clearinghouse when they receive a wireless 9-1-1 call. The clearinghouse then transmits device-based hybrid location and additional data from all sensors on enabled smartphones back to the Guardian solution via next-generation 9-1-1 (NG 9-1-1) mechanisms.

“Solacom’s dedication to offering flexible, customizable, NG 9-1-1 call management systems makes the RapidSOS technology upgrade seamless for the PSAP,” said Michael Martin, CEO of RapidSOS. “We are thrilled to deploy the integration to give Owensboro-Daviess County, and other Solacom customers down the line, the data they need to respond to wireless 9-1-1 calls quickly and with appropriate care.”

Solacom’s Guardian solution is a flexible, user-centric voice, data and video emergency call management solution for PSAPs. Designed to support all current and emerging standards and compatible with previously installed emergency response platforms, it provides a simple, evolutionary path to next-generation emergency call management requirements.

“The complete Solacom Guardian 9-1-1 Solution is customizable and purpose-built so that PSAPs are always able to use the latest system enhancements — without replacing the underlying infrastructure,” said Tony Parrott, Solacom vice president of sales. “We are proud that this PSAP has all the features it needs to manage any emergency call from any device, at any time, from anywhere, and in any format — voice, data, and video.”

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