New APCO Standard Offers Best Practices for Vehicle Telematics 9-1-1 Calls
Friday, October 13, 2017 | Comments

The Association of Public-Safety Communications Officials (APCO) International received final approval from the American National Standards Institute (ANSI) for an American National Standard (ANS) that identifies recommended best practices for public-safety answering points (PSAPs) when processing vehicle telematics calls from telematics service providers.

A work group from APCO’s 9-1-1 Emerging Technologies Committee developed APCO/NENA ANS 1.114.1-2017. Work on the standard is based on original best practices identified by the Telematics Task Force.

The purpose of the document is to identify best practices and necessary operational requirements for PSAPs to receive and process vehicle-initiated telematics calls. This standard provides recommendations on information exchanges and responses.

“Effective and efficient communications between the telecommunicator and telematics operator during an emergency received from a telematics call center is critical,” said Martha Carter, president of APCO International.

The standard may be downloaded at https://www.apcointl.org/standards/apco-standards-for-download.html.

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