LaaSer Receives Text to 9-1-1 Patent
Tuesday, November 07, 2017 | Comments

LaaSer Critical Communications received U.S. patent No. 9,807,581 for its emergency caller location technology. The newest patent covers systems and methods associated with locating people who use text to 9-1-1 and routing their messages to the appropriate public-safety answering point (PSAP), as well as providing accurate location data on anyone sending an emergency text.

Many of the same challenges that apply to voice call routing and caller geolocation also apply to those using short message service (SMS) or other alternative methods of communicating with 9-1-1. In fact, texting even introduces a few new issues. For instance, texting is an asynchronous form of communications, so any delays caused by improper routing are amplified. Fewer than one-quarter of the nation's 6,000-plus PSAPs can receive text messages from the public, but that number is increasing.

"Our newly patented technology will go a long way toward making text to 9-1-1 work as an effective method of connecting with emergency services," said Michael Self, LaaSer co-founder and chief architect. "Naturally, people should make voice calls in an emergency if possible, but sometimes texting is necessary. People with hearing impairments or people who are unable to speak for whatever reason could notify emergency services more easily via text to 9-1-1."

LaaSer takes advantage of the technologies loaded into most wireless handsets, including Wi-Fi, Bluetooth and GPS. The system precisely locates a caller — or texter — at the moment the communication is initiated, ensuring that call routing is optimal. LaaSer does not introduce delay to the system, and the system doesn’t require the replacement of legacy systems.

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