Texas Sheriff’s Office Deploys Airbus 9-1-1 Mapping System
Thursday, December 07, 2017 | Comments

The Medina County (Texas) Sheriff’s Office teamed with Airbus DS Communications to expand the company’s efforts to improve location accuracy for 9-1-1 systems. This collaboration will demonstrate the capabilities of the new map solution to help public-safety answering points (PSAPs) of any size better locate 9-1-1 callers, especially those using wireless devices.

“With more people using mobile devices to call 9-1-1, PSAPs must ask a number of questions to identify callers’ locations,” said Jeff Robertson, CEO, Airbus DS Communications. “This takes valuable time, delaying emergency response and putting lives at risk. With the VESTA Map Local solution, call-takers have contextual information to more quickly locate their callers and ask better-informed questions for improved response time.”

An Airbus customer for more than 25 years, the Medina County Sheriff’s Office hosts a three-position PSAP to manage the emergency communications needs of nearly 49,000 residents. Like many agencies its size, the Medina County communications team must contend with limited resources, while delivering flawless service. The map system seamlessly integrates with the company’s 9-1-1 call-handling solution, easing the burden of adopting a new platform and minimizing downtime during the transition.

“Our call-takers feel that the new mapping system is clearer and more precise when looking for a residence or key points,” said Medina County Sheriff Randy Brown. “It’s now easier to look up addresses since the quality of the county map has been enhanced. If a caller does not know their exact address or location, our new mapping system will update the location on the call-takers’ screens, which decreases response times and provides a more accurate location.”

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