Capita Buys Call Vision Technologies
Thursday, December 07, 2017 | Comments

Capita acquired Call Vision Technologies, a U.K. bespoke voice and data solutions specialist for the emergency services and other critical response organizations.

The acquisition provides Capita with a wide range of telephony-centric products for the emergency services and contact management marketplace. Additionally, it provides Capita with the capability to deploy Cisco telephony for emergency call-taking in the U.K. and overseas markets.

Call Vision Technologies’ software is used in many ambulance control rooms across the United Kingdom. It provides functionality to call handlers including touchscreen technology and instant messaging. The two companies have previously worked closely together, with Call Vision Technologies’ software integrated into a wide range of Capita’s products in the police, fire and ambulance markets.

“Emergency service control rooms need to have the very best software solutions available to ensure that they can provide an effective and efficient emergency response to the public,” said Paul Eggleton, managing director, Capita Secure Solutions and Services. “The incorporation of this acquisition into our existing control room business will enhance our overall offering and expand the reach of our products into new markets.”

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