Colorado Consolidated Center Deploys New Recording, Intelligence Software
Tuesday, December 12, 2017 | Comments

Jefferson County (Colorado) Communications Center Authority (JeffCom) will deploy the full suite of NICE communications recording and incident intelligence solutions.

The center, which will phase in during early 2018, merges eight regional public-safety answering points (PSAPs), including Arvada Fire, Arvada Police, Evergreen Fire, Golden Police, Jefferson County Sheriff, Lakewood Police, West Metro Fire and Wheat Ridge Police, into a single consolidated 9-1-1 center. The 24/7/365 consolidated center will be the primary call-taking point for all of Jefferson County and will provide dispatch services for an additional 14 police and fire agencies.

Jefferson County covers a 774-square mile area and is the fourth most populous county in Colorado, with more than 600,000 residents.

“The JeffCom consolidated center is a vital link between the citizens of Jefferson County and our emergency responders,” said Jeff Streeter, executive director, JeffCom. “We have an obligation to the community we serve, and also to our first responders, to provide quality of life and safety. Our goal is to provide excellence in customer service using technology and resources. We’re committed to ensuring excellence in every aspect of what we do, and NICE is helping us achieve this goal.”

JeffCom will be the frontline for handling all countywide emergency calls when the consolidated center goes live in early 2018.

“Text to 9-1-1 is one of our near-term goals,” Streeter said. “We’re definitely going to be moving into next gen once we’ve completed our transition to a consolidated center.”

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