Report: NG 9-1-1 Makes Progress in 2017
Friday, January 19, 2018 | Comments

The National 911 Program released The 2017 National 911 Progress Report, which compiles the latest state and national data about 9-1-1 systems. A record 48 states and territories provided information about progress toward next-generation 9-1-1 (NG 9-1-1), annual funding and revenue, operations and other data.

Twenty-two states reported being in the installation and testing phase of NG 9-1-1 component implementation — an increase from 18 states in 2016 and 11 states in 2015. The percentage of calls by VoIP and text to 9-1-1 increased by 20 percent during the past year. Among 25 reporting states, there was a collective 623 percent increase in the number of text-to-9-1-1 messages from 2016 to 2017.

The report calls out three major findings in its executive summary. The majority of 9-1-1 calls are increasingly received from cellphones. In addition, progress is being made toward implementing NG 9-1-1. Finally, 9-1-1 authorities are capable of using NG 9-1-1 infrastructure to process and interpret location and caller information for all service types in 21 percent of reporting states.

The states that didn’t report data included Nevada, Missouri, Mississippi, West Virginia, New Hampshire, Rhode Island and Delaware. Of the 45 states that reported data, the number of primary public-safety answering points (PSAPs) is 4,510. Secondary PSAPs number 1,005.

The report summarizes the data gathered from the participating states and territories with the support of the National Association of State 911 Administration (NASNA). The 2017 National Progress Report provides segmented information that state 9-1-1 leaders, NASNA members and legislators can use to develop effective policies at all levels of government. Additionally, 9-1-1 stakeholders can reference the report when implementing strategies to improve 9-1-1 services.

The data within the National 911 Progress Report was collected as part of a project titled, the “911 Resource Center,” which is operated by Booz Allen Hamilton under a contract with NHTSA.

The full report is here.

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