Manatee County Selects Airbus NG 9-1-1 As-A-Service Offering
Tuesday, February 27, 2018 | Comments

Manatee County, Florida, selected Airbus DS Communications' next-generation 9-1-1 (NG 9-1-1) as-a-service offering to better serve citizens with improved public-safety communications.

Located along the Gulf Coast, Manatee County is comprised of six public-safety answering points (PSAPs) and serves more than 350,000 residents. The county has 45 call-taking positions that process more than 260,000 emergency calls a year. The county has been an Airbus DS Communications customer since 2006.

“With the addition of Airbus DS Communications' routing services, we will be one of the first public-safety agencies in the region to have an end-to-end IP-based network and call-handling solution,” said Jacob Saur, chief of 9-1-1 emergency communications for Manatee County's Department of Safety. “By working with one provider, we have the ability to streamline our public-safety communications efforts and focus on what matters most - our community.”

With the service, Manatee County will be able to connect with other public-safety agencies that are part of a standard, i3-compliant emergency services IP network (ESInet). As an example, the county will be able to establish policy routing rules, which directs call routing based on important variables such as call-taker availability. This is critical in a community such as Manatee that can experience high call volumes during peak times such as hurricane season.

“We are honored that Manatee County has selected Airbus DS Communications to provide the county's emergency next-generation call routing services and network,” said Jeff Robertson, CEO and president of Airbus DS Communications. “As a competitive local exchange carrier (CLEC) now in 10 states, including Florida, we are excited to provide communities such as Manatee a next-generation end-to-end service including the network infrastructure they need for NG9-1-1.”

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