Solacom, West Integrate Text to 9-1-1 Technology
Tuesday, May 15, 2018 | Comments

Solacom and West completed testing to confirm that that Solacom’s Guardian Text and the West Text Control Center (TCC) are fully compatible. Therefore, public-safety answering points (PSAPs) using TCC services can now integrate fully enabled text-to-9-1-1 capabilities at all call-taker desktops with Solacom’s Guardian Text.

PSAPs with the technology can receive and respond to emergency service requests using text messages.

“The fact that our systems are interoperable means that PSAPs with the Solacom solution and the West TCC can move immediately to implement text-based call handling in their PSAP and provide call takers with the flexibility to handle all text calls today,” said Solacom CEO Pierre Plangger.

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