Recommendations for PSAP Notification During Outages Set for Release
Friday, May 18, 2018 | Comments

The Alliance for Telecommunication Industry Solutions (ATIS) Network Reliability Steering Committee (NRSC) announced the first deliverable from a joint initiative to improve public-safety answering point (PSAP) notification in the event of a service outage will be available in June.

“Service Providers: Outage Reporting Structure and Potential Types of 9-1-1 Outages” provides recommendations for standardized content and delivery, which will help reduce confusion associated with notifications independent of the service provider type.

“This resource presents consensus-driven expert insight to help service providers and public-safety organizations communicate critical information in the rare event that an outage occurs,” said ATIS President and CEO Susan Miller. “The template and definitions contained within are the product of a working group that includes representation from carriers, third-party providers, 9-1-1 industry associations and the PSAP community.”

The document is specifically intended to guide providers of all types that report service-impacting outages to the PSAP community. In addition, this effort is intended to educate the public-safety community on the types of outages that may occur and the information that may be available from the provider. The goal was to create a template to deliver the necessary information that is consistent in nature to ease consumption by the PSAP while providing information that is pertinent and actionable.

A separate work effort will include best practices for collecting, managing and using PSAP and carrier contact information to ensure timely delivery of outage-related information.

The recommendations were developed in conjunction with the Association of Public-Safety Communications Officials (APCO) International, the National Association of State 9-1-1 Administrators (NASNA) and the National Emergency Number Association (NENA).

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