Riverside Sheriff’s Office Updates Recording System
Tuesday, May 22, 2018 | Comments

Riverside County (California) Sheriff’s Office, the second largest sheriff’s office in the state, upgraded to the latest NICE multimedia recording and incident intelligence technology as it transitions to an all-IP environment in preparation for next-generation 9-1-1 (NG 9-1-1). The NICE upgrades were deployed at five sites, including three dispatch centers, a training center and a centralized records bureau that handles all warrant and record requests for the county.

Riverside County is one of the largest counties in the United States, both in terms of population and land area, and the Riverside County Sheriff's Department provides much of the region's law enforcement. Its three dispatch centers are a critical link between the community and patrol units in the field, handling more than 1.8 million calls annually. The department recently replaced its aging 9-1-1 system with Motorola Solutions’ call-handling solution, which necessitated upgrading to the i3-compliant NICE recording technology.

The Riverside County Sheriff’s Office plans to deploy text to 9-1-1 by year-end.

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