Portugal Deploys Communications System to Prepare for eCall
Wednesday, June 06, 2018 | Comments

A life-saving innovation that is mandatory in all new passenger-vehicle types approved for sale in the European Union from April 2018, eCall allows telemetry data to be sent from a vehicle to emergency services when an accident occurs, providing accurate incident location and other vital information that dispatchers can use to send help much faster and more effectively to help save lives. eCall is estimated to reduce emergency response time by 40 percent in built-up areas and 50 percent in the countryside, saving as many as 2,500 lives.

As a result, emergency services across Portugal have been running tests to demonstrate readiness to receive and respond to these new automated calls and selected Avaya. The solutions deployed include the creation of a new center in Porto to increase resiliency and geographic redundancy; a complete refresh of the existing emergency service data center in Lisbon; and an upgrade of the existing communication environment, including a subsequent integration into its dispatching application.

Portugal’s 1-1-2 services can now receive, interpret and respond to messages sent through eCall, as well as integrate other eCall-associated technologies and similar third-party services for motorcycles, heavy goods vehicles, car manufacturers, assistance companies and automobile clubs. Portugal achieved full preparation for the onset of eCall in advance of the EU conformity assessment.

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