S.C. 9-1-1 Center Launches Social Media Pilot Program
Tuesday, June 19, 2018 | Comments

Mission Critical Partners announced a new social media pilot program in the Charleston County (South Carolina) Consolidated 911 Center.

The pilot includes collaborators from the Penn State College of Information Sciences and Technology’s 3C Informatics research team, RapidSOS and Charleston County.

“This pilot program will test the use of social media data in emergency response,” said James Lake, director, Charleston County Consolidated 9-1-1 Center. “The goal is to develop a prototype program with an easy-to-use interface that allows telecommunicators to engage with valuable social media data that can improve situational awareness.”

The consulting firm also announced a data integration program designed to help public-safety answering points (PSAPs) harness data and precise location information originating from the connected world and third-party devices to enable a better, faster response.

Mission Critical Partners said the program will provide stronger location accuracy for wireless calls, filtered and prioritized social media data improving situational awareness, reduced time to process and dispatch calls and faster response times.

As a component of the program, the firm is now a designated exclusive certified independent data integrator for RapidSOS.

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