Wisconsin County Updates 9-1-1 Call-Handling System
Wednesday, July 11, 2018 | Comments

Dane County, Wisconsin, equipped its main public-safety answering point (PSAP) with a call-handling and management system from Solacom Technologies. The new system replaced the legacy system at Dane County Public Safety Communications.

With the IP-based system, Dane County is now positioned to adapt to changing calling habits, rapidly advancing call technology and evolving industry standards. Solacom installed the system in October 2017 at the 21-position main PSAP and a 14-position backup and training center in Dane County. The two PSAPs provide services for more than 500,000 residents across Dane County, including the city of Madison.

“Wisconsin is moving toward installing a statewide emergency services IP network (ESInet),” said John Dejung, 9-1-1 director at Dane County Public Safety Communications. “Once that happens, we’ll be ready to go — we won’t be waiting to install compatible equipment at our PSAP.”

The system is engineered to respond to emergency and administrative calls, perform call distribution functions, transfer calls, provide unlimited conferencing, and allow call-takers to see and manage every leg of an active call. The installation included training for call-takers, trainers and supervisors, as well as department technical services staff and radio technicians.

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