Israel’s Partner Deploys PTT Solution, Local Rescue Group Implements Service
Tuesday, July 31, 2018 | Comments

Israeli service provider Partner Communications selected push to talk (PTT) service using ESChat’s PTT technology. Ewave Mobile, ESChat’s distribution partner in Israel, is providing local customer support.

The system, which includes Hebrew and Arabic language support, allows users to start a conversation in less than a half second, with high-definition voice quality and the option for mission-critical call recording. The system supports multiple mobile platforms, including Android and iOS, and offers a Windows PC Dispatch solution.

Partner PTT includes an administrator’s portal for managing subscribers and assigning permissions to each subscriber, as well as creating multiple groups for instant call access. Features include OAuth2 support for single sign on, priority, pre-emption, ambient listening groups, surveillance groups and SOS emergency groups.

"We are delighted to have been selected as Partner’s technology of choice, providing the most advanced PTT technology available,” said Josh Lober, ESChat CEO. “Our experience with PTT communications will directly benefit Israel’s government agencies and business organizations."

United Hatzalah (United Rescue) operates a network of volunteers whose aim is to save lives across the state of Israel. The organization has 5,000 volunteer medical personnel comprised of paramedics and doctors. If a patient or injured person needs help within the group’s geographic surroundings, they rush to provide first aid until an ambulance arrives. Volunteers arrive to the patients at a national average of three minutes, and the organization wanted to use an advanced communications system.

Contact is initiated through the organization's emergency hotline, which operates 24 hours a day, seven days a week all year, using the 1221 phone number from any telephone. The dispatch center identifies the volunteers who are closest using Partner PTT’s GPS location feature integrated with a system to dispatch the closest available volunteers.

United Hatzalah previously used iDEN-based PTT infrastructure along with long-distance radios. As part of the new arrangement, the organization selected the communications solutions of Partner Communications and ESChat's application, including the transition to 4G, the provision of rugged cellular devices according to the needs of the volunteers, the assimilation of secure PTT communications, and the integration of a management platform into the organization's network of devices.

"The goal of United Hatzalah is to provide quick medical assistance to a patient or wounded even before an ambulance arrives,” said Moshe Teitelbaum, CEO of United Hatzalah. “As an innovative emergency medical organization, we decided to switch to advanced technologies that will enable United Hatzalah's center to operate our national volunteer network quickly and optimally, which is suitable for the challenges we face in the present and will deal with in the future."

"ESChat is widely used for EMS dispatch throughout North America, and is a natural fit for United Hatzalah,” Lober said. “Israel is unique as its citizens serve compulsory military service, many with training as paramedics. This enables a large base of trained volunteers who, when properly equipped can operate in a ‘crowdsourced’ model, which provides a reduced response time."

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