Ohio County Deploys 9-1-1 Call-Handling Solution
Thursday, September 20, 2018 | Comments

Trumbull County (Ohio) 9-1-1 deployed PowerPhone’s public-safety call-handling solution that incorporates emergency call-handling protocols into all calls for service.

About 70 percent of all 9-1-1 calls are not medically related, and the solution will help the county meet the Ohio Emergency Medical Dispatch mandate and offer better support for law enforcement and fire service dispatch.

Total Response maximizes call-handling efficiency and effectiveness with a single protocol database that focuses on the incident. Computer-Aided Call-Handling (CACH) Software is a protocol tool within Total Response that supports live call taking, supervision, retrospective call review and reporting.

"The use of protocols will immensely help our staff," said Trumbull County 9-1-1 Operations Manager Roger Laird, "The dispatchers will be able to ask the right questions on a constant basis for each incident that the caller is reporting. Over time, the repetitiveness of this process will decrease dispatch times."

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