FCC Proposes 9-1-1 Rules on MLTS, Dispatchable Location
Wednesday, September 26, 2018 | Comments

The FCC proposed rules to help ensure that people who call 9-1-1 from multiline telephone systems (MLTS) — which commonly serve hotels, office buildings and campuses — can reach 9-1-1 and be quickly located by first responders.

The action implements two recently enacted laws designed to improve emergency calling.

First, the FCC took action to implement Kari’s Law, which requires MLTS to enable users to dial 9-1-1 directly, without having to dial a prefix such as a 9 to reach an outside line. Kari’s Law also requires MLTS to provide notification, such as to a front desk or security office, when a 9-1-1 call is made to facilitate building entry by first responders. The FCC proposed rules to provide clarity and specificity to these statutory requirements so that companies can effectively meet their obligations.

Second, RAY BAUM’S Act requires the commission to consider adopting rules to ensure that “dispatchable location” information, such as the street address, floor level and room number of a 9-1-1 caller, is conveyed with 9-1-1 calls, regardless of the technological platform used, so that first responders can be quickly dispatched to the caller’s location. The FCC proposed rules that would apply dispatchable location requirements to MLTS, fixed telephone service, interconnected VoIP services and telecommunications relay service. The commission noted that mobile wireless services are already required to provide either dispatchable or coordinate-based location information with 9-1-1 calls.

In addition, the FCC proposed consolidating its 9-1-1 rules from multiple rule parts into a single rule part, making it easier for service providers and emergency management officials to ascertain 9-1-1 requirements.

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