Samsung Develops SOS App, Messaging for California Corrections
Monday, October 08, 2018 | Comments

Samsung Electronics America partnered with California Department of Corrections and Rehabilitation’s (CDCR) Enterprise Information Services (EIS) division to develop a new mobile solution that supplements existing public-safety communications systems.

The solution will include an Agent Alert messaging system exclusively for CDCR law enforcement personnel to communicate with command central and an SOS application function for supporting agents if they are caught in an adverse situation.

Customized with Samsung Knox Configure for Samsung Galaxy smartphones, Agent Alert is a secure messaging app that can be initiated from the Galaxy smartphone or a single web console to allow central command to distribute both critical and nonemergency messages to anyone within the department as needed. By moving this functionality away from CAD, CDCR is helping to ensure consistent communications among its teams.

“Communications among first responders and agents in the field, which still rely in many parts of the United States on outdated technology, are ripe for transformation,” said Reg Jones, U.S. head of public safety, Samsung Electronics America. “The solution California Department of Corrections and Rehabilitation is deploying leverages the latest in mobile technology to ensure real-time awareness and secure communications around high-risk situations for parole agents.”

Samsung and EIS, CDCR’s technology team, will also soon deploy a customized SOS application. Built on top of the existing SOS alert functionality of Samsung Galaxy smartphones, the enterprise-grade solution allows the personnel to communicate critical situational information to the command center when encountering adverse events. When the alert button on the customized device is pressed, the command center can assess the information provided and quickly dispatch the appropriate help to the location based on type of incident and level of threat. The solution facilitates ongoing communications between dispatched personnel by text.

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