Law Enforcement Museum to House Hands-On 9-1-1 Dispatcher Exhibit
Tuesday, October 09, 2018 | Comments

The National Law Enforcement Museum announced its 9-1-1 Emergency Ops exhibit, sponsored by Motorola Solutions. The exhibit allows visitors to take on the important role of a 9-1-1 dispatcher and learn how this communications system is essential to the work of law enforcement.

Visitors stepping into the exhibit will experience the real-life intensity of a public-safety command center and learn about the role of a 9-1-1 dispatcher — an important connection between the caller and first responders. Visitors will take a seat at one of three stations resembling the console used by a 9-1-1 dispatcher. They are guided through a series of 9-1-1 calls — processing information, setting priorities and dispatching officers to the scene of an emergency. Once completed, the visitor will see a video showing how the actions they chose would be implemented in a real incident.

“To call 9-1-1 and know that help is on the way is at the heart of the relationship citizens have with law enforcement,” said David Brant, executive director at the National Law Enforcement Museum. “Encounters with officers at times of crisis help form our view of law enforcement, and 9-1-1 dispatchers play a crucial role in ensuring first responders get where they need to be as quickly as possible. It was important for us to bring this element of law enforcement to our visitors.”

Also featured next to the exhibit will be the red phone that received the first 9-1-1 call on Feb. 16, 1968, on loan from the city of Haleyville, Ala., where the call was placed. Its inclusion in the museum highlights the importance of the 9-1-1 system for public safety. Today, more than 240 million calls are made to 9-1-1 operators in the United States, and in many areas, 80 percent or more are made from a wireless device.

The National Law Enforcement Museum opens to the public Oct. 13. The museum is located at Judiciary Square in Washington, D.C., across from the National Law Enforcement Officers Memorial and is dedicated to expanding and enriching the relationship shared by law enforcement and the community through educational journeys, immersive exhibitions, insightful programs and community partnerships.

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