Manitoba PSAP Selects Solacom Call-Handling System
Thursday, October 11, 2018 | Comments

Manitoba’s Provincial 9-1-1 public-safety answering point (PSAP) in Brandon, Canada switched to Solacom’s Guardian 9-1-1 call-handling system. The system will equip the center with evolving next-generation 9-1-1 (NG 9-1-1) features and functionality.

The Guardian 9-1-1 solution is a flexible, user-centric voice, data and video emergency call-management solution for PSAPs. The system is fully customizable, allowing call takers to see and manage every leg of an active call and transfer calls with the click of a button. The solution is powered by Solacom’s full-featured, configurable IP-based call control system, which provides a simple , evolutionary path to NG 9-1-1.

“Solacom helped us take a massive step forward towards being NG 9-1-1 capable,” said Robert Stewart, director of emergency communications, city of Brandon. “We chose the best system you could get that would work for us. The staff loves the single log on and the one-button transfer. And I now have very detailed reports that allow me to pinpoint the hours of the day that my staff are busier. The only way I could tell that before was by standing on the floor and watching them.”

The system comes with Guardian Management Information System (MIS), which enables the PSAP to collect ongoing, real-time critical data that it can use at any time for a variety of actionable administrative reports.

That reporting is crucial for Manitoba’s Provincial 9-1-1, which serves almost 500,000 residents in Brandon and across the province, taking calls and dispatching for fire and police for 225 communities, and transferring calls to other PSAPs and agencies as needed.

“In terms of NG 9-1-1 readiness, Brandon is now ahead of almost every other PSAP in Canada,” said Tony Parrott, Solacom’s vice president of sales. “The Solacom solution is designed to meet NENA i3 standards, as well as CRTC requirements as they apply to evolving 9-1-1 solutions in Canada.”

Solacom installed the system on July 30. The system includes nine positions at the main PSAP and three at a fully geo-diverse backup center. Each Solacom solution is configured, built and tested at Solacom’s factory staging center to ensure a smooth integration of new technologies and capabilities on cutover day.”

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