Niagara Contracts Federal Engineering for PSAP Staffing Assessment
Monday, November 12, 2018 | Comments

The regional municipality of Niagara, Ontario, Canada awarded Federal Engineering a contract to assess the workload, demand management, scheduling and efficiency within the communications unit, which is the primary public-safety answering point (PSAP) for the Niagara region.

The goal of the contract is to support the Niagara Regional Police Service (NRPS) in determining an appropriate level of permanent staffing for the Communications Unit to ensure the delivery of effective and efficient services for the region. Federal Engineering will review workload data to capture work efforts related to call-taking and dispatch functions within the unit including the communications supervisor positions.

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