FEMA Selects MetTel for Emergency Wireless Service
Wednesday, November 14, 2018 | Comments

The Federal Emergency Management Agency (FEMA) chose MetTel to provide emergency wireless services under a multivendor indefinite delivery/indefinite quantity (IDIQ) contract through the MetTel Federal Portal.

MetTel was also named to the General Services Administration (GSA) $50 billion 15-year Enterprise Infrastructure Solutions contract, which provides federal agencies with mission-critical telecommunications, infrastructure, cybersecurity and information technology services.

MetTel was selected alongside the two largest carriers in the U.S. for its technical expertise in enterprise mobility, extensive coverage area and carrier-agnostic approach that harnesses the connectivity of all the major carriers into one network. While the primary purpose of the contract is to support the agency’s nationwide disaster recovery efforts, FEMA also reserves the right to issue task orders for nonemergency wireless services.

Under the FEMA contract, MetTel will provide wireless service plans as well as the supporting mobile devices, such as phones, tablets, subscriber identity module (SIM) cards and related accessories. FEMA will issue task orders as needed and award projects based on technical acceptability, price and wireless network coverage. Each task order period of performance will vary. The FEMA IDIQ contract has a base period of one year with four one-year options that can be exercised at the discretion of FEMA.

“For the nation’s official crisis response agency to rely on MetTel to support its critical, life-saving work is a responsibility we take very seriously,” MetTel CEO Marshall Aronow said. “With our nimble responsiveness, customer-focused philosophy and agnostic approach to best in class technology and connectivity, MetTel is well-suited to assist FEMA in its core mission.”

MetTel’s wireless services use the company’s own network plus those of the major wireless carriers to ensure coverage in all parts of the country both urban and rural. With this carrier integration capability, MetTel provides more coverage than any other single network provider.

In addition, the company will provide its powerful MetTel Federal Portal tool, which will enable FEMA to easily manage ordering, help desk, trouble tickets, credits, billing, inventory, services and reporting from one simple, user-friendly interface available 24/7. The portal is based on MetTel’s Bruin platform and uses sophisticated data analytics to enable federal agencies to obtain detailed insight and business intelligence regarding their communication configurations and budget management.

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