Austin Emergency Communications Selects AT&T ESInet
Thursday, November 15, 2018 | Comments

The Capital Area Emergency Communications District (CAECD) in Austin adopted AT&T’s Emergency Services IP network (ESInet) 9-1-1 offering.

CAECD covers 10 counties in central Texas and is the first in the state to adopt the next-generation 9-1-1 (NG 9-1-1) system. Call-takers will be equipped with enhanced tools to provide a more reliable and improved 9-1-1 experience, a statement said.

Built on AT&T’s network, the IP-based call-routing service uses i3 standards from the National Emergency Number Association (NENA) to modernize 9-1-1 infrastructure. The technology will allow CAECD to provide more targeted response to help save time and improve outcomes, handle unexpected call volumes, maintain service during a natural or man-made disaster and improve incident awareness, AT&T said.

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