European Legislation Updates Emergency Alerting, Calls
Thursday, November 15, 2018 | Comments

The European Parliament voted on legislation to update the way emergency calls are managed in the European Union (EU). The European Electronic Communications Code (EECC) telecommunications legislation offers provisions on public warning, emergency location and accessibility.

The European Parliament made modern public warning, or reverse 1-1-2, obligatory for all member states. Citizens in a high-risk area will be able to receive short message service (SMS) messages or alerts on their mobile phones in case of an emergency, informing them what is happening and how to remain safe.

“Take any of the large emergencies in Europe and you will realize that in most cases, modern public warning was not in place,” Benoit Vivier, public affairs manager at European Emergency Number Association (EENA), said. “We have the means and the technology, but we have largely failed to put them to good use. The new legislation ensures that from now on we do.”

The EECC is a binding legislation; all member states will need to implement it within two years unless otherwise stated for specific provisions that require more time. The legislation also covers emergency caller location, accessibility for people with disabilities and access to 1-1-2 from online platforms.

EENA prepared a document summarizing the legislation focusing on the 1-1-2 service.

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