NYCEM Conducts Survey Following Presidential Alert
Thursday, November 29, 2018 | Comments

Representatives of the New York City Emergency Management (NYCEM) Department discussed the results of a survey conducted following the 2018 National Wireless Emergency Alert (WEA) test with FCC officials.

While 81.4 percent of survey respondents reported receiving the WEA message, NYCEM is concerned that 77 percent of respondents who did not receive the WEA message lacked an identifiable explanation for nondelivery. NYCEM conducted the 14-question survey and received 2,351 responses.

Based on the survey data, NYCEM recommended the following to the FCC:
• Investigate inconsistent WEA delivery
• Change the name “presidential alert” to “national emergency alert”
• Work with the Federal Emergency Management Agency (FEMA) to complete the necessary regulatory requirements to conduct a national survey following the next test (a link to the survey could be included directly in the WEA message)
• Require alerts to be continually broadcast for a predetermined duration to allow individuals to receive the WEA if they did not have connectivity during the initial broadcast
• Investigate reports of “do not disturb” and “vibration” settings not being overridden by the WEA alert

As WEA is a mission-critical system, NYCEM urges the commission to work swiftly with commercial mobile service providers to identify and correct technical issues that impede WEA delivery. The recommendations were made in an ex parte filing here.

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