Pai Announces Investigation into CenturyLink 9-1-1 Outage
Friday, December 28, 2018 | Comments

FCC Chairman Ajit Pai announced the FCC launched an investigation into a nationwide CenturyLink that is affecting 9-1-1 services across the country.

“When an emergency strikes, it’s critical that Americans are able to use 9-1-1 to reach those who can help,” Pai said in a statement. “The CenturyLink outage is therefore unacceptable, and its breadth and duration are particularly troubling. I’ve directed the Public Safety and Homeland Security Bureau to immediately launch an investigation into the cause and impact of this outage.”

Around 1 p.m. ET Dec. 27, CenturyLink tweeted that its was experiencing a network disruption that was affecting customer services. About 11 hours later, CenturyLink tweeted that engineers and technicians had identified a network element that was impacting customer service and estimated that that service would be restored within four hours.

Seven hours later, CenturyLink tweeted that it had run into additional technical problems in its service restoration efforts. Around 11 a.m. ET Dec. 28, CenturyLink tweeted again that it was seeing good progress, but its restoration work was still ongoing. CenturyLink then tweeted again on Dec. 29 that the issue had been resolved.

“This inquiry will include an examination of the effect that CenturyLink’s outage appears to have had on other providers’ 9-1-1 services,” Pai said in his statement. “I have spoken with CenturyLink to underscore the urgency of restoring service immediately. We will continue to monitor this situation closely to ensure that consumers’ access to 9-1-1 is restored as quickly as possible.” It was not immediately clear how many customers are impacted by the outage.

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