Georgia County Deploys Solacom E9-1-1 System
Thursday, January 10, 2019 | Comments

Banks County, Georgia, is equipped with an emergency call handling and management solution from Solacom. The IP-based system gives Banks County E9-1-1 the ability to handle and manage emergency calls using next-generation 9-1-1 (NG 9-1-1) functionality.

Solacom’s solution replaces the end-of-life legacy system at the public-safety answering point (PSAP) in Homer, Georgia.

“What really sold us on it was how easy it was to use,” said Deidra Moore, director of Banks County E9-1-1. “We made the decision to go with Solacom after visiting the PSAP at Laurens County, South Carolina. They already use Solacom and absolutely love it. We really liked what we saw. Our call-takers felt like they could just sit down and start working and not even need any training.”

As part of a complete transition to NG 9-1-1, Solacom worked with Banks County E9-1-1 to create a customized backup center 5 miles away in Commerce, Georgia, allowing the PSAP to maintain emergency operations in the event of a disaster at the main site in Homer. As part of its continuity planning, Banks County also opted for Solacom Guardian Mobile, which enables call-takers to continue full-featured 9-1-1 call management from any location with a high-speed internet connection.

Banks County also is able to pinpoint the location of any call and log all calls, track call activity, and package all data into useable and actionable reports. Solacom’s partner Frontier Communications will provide ongoing local maintenance for Banks County’s new system.

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