Connecticut Dispatch Center Selects New World Dispatch Solution
Tuesday, March 05, 2019 | Comments

Tolland County 911 in Connecticut went live with New World Enterprise CAD from Tyler Technologies.

Tolland County 911 is a longtime client of Tyler and used its previous CAD product. This upgrade provides the most advanced technology for its service area.

The county’s emergency response center dispatches fire and EMS calls for 16 towns and 25 emergency service organizations within Tolland, Windham and Hartford counties. The new solution allows dispatchers to automate response plans and update call types and locations, creating a safer community.

“We understood the need to update our current computer-aided dispatch platform, and Tyler’s New World system was the obvious choice,” said Doug Racicot, operations director for Tolland County 911. “The success of this implementation is the result of meaningful collaboration and a strong commitment to partnership, both of which we have come to expect from Tyler.”

The significant upgrade consisted of new infrastructure, servers, hardware, consoles and workstations. The newly updated CAD platform, which was installed without disruption to existing services, provides a more robust technology foundation and can be easily updated to incorporate new features and functionality in the future. In addition, New World is integrated with the county’s other systems, enabling increased communications between agencies.

“We’ve worked with Tolland County 911 for more than 15 years, and their team has consistently demonstrated the technology infrastructure and operational discipline needed to partner for an on-time, on-budget implementation,” said Greg Sebastian, president of Tyler’s public-safety division. “We look forward to continuing our strong relationship with the Tolland County team.”

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