Florida Agency Implements PowerPhone 9-1-1 Protocol
Monday, May 13, 2019 | Comments

Boynton Beach (Florida) Communications implemented PowerPhone's Total Response emergency medical dispatch (EMD) calls.

The system combines protocol technology, certification training and assessment that improves the level of service provided to callers, responders and communities. The protocol software, Computer Aided Call Handling (CACH) Standard in Total Response, uses scenario based protocols operating with a centralized database. The protocols help dispatchers more effectively manage every call.

"PowerPhone's Total Response solution is more user friendly than other vendors' and is significantly more adaptable, which gives our dispatchers the freedom to really focus on helping a caller in distress," said Mario Bryant, communications center manager. "This software is also simplistic with navigation and design. The questions being asked by our dispatchers come off very natural.”

Certification training uses a proven, adaptable framework allowing the dispatcher to adjust the line of questioning as scene conditions change. For Boynton Beach, this transition allowed the agency to flourish and confidently provide the best standard of care to the community.

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