3 Companies Integrate 9-1-1 Technologies for Better MLTS Location Data
Wednesday, June 12, 2019 | Comments

Avaya Holdings announced the integration of RapidSOS, 911 Secure and Avaya emergency response management solutions.

Avaya IX Workplace unified communications solutions for the enterprise can now deliver emergency data to public-safety agencies through an integration with 911 Secure SENTRY and RapidSOS.

In a multiline telephone system (MLTS) environment, SENTRY already provides location for IP devices as well as on-site notification for Kari’s Law compliance. Using multimedia content available when a 9-1-1 call event occurs, in-office security has the situational awareness they need to manage the incident. Now that identical information can be directly sent to 9-1-1 and first responders as well. This enables dispatchers and first responders in the field to more accurately locate a caller’s precise location and gain access to critical situational awareness when calls are made from an Avaya communications system.

The integration with RapidSOS provides precise, real-time location, floor plans and other critical information that could save lives.

“In situations where every second counts, seamless communications and sharing of high-fidelity data can make the difference between life and death,” said Mark Fletcher, Avaya chief architect of worldwide public safety solutions. “Everyone across the continuum of public safety needs real-time access to information and to each other to make certain each individual in distress receives optimal care. As the company that provides innovative ways for people to work and communicate from anywhere on any device, we are excited to partner with an innovator in emergency technology like RapidSOS to deliver a solution with advanced emergency calling capabilities to help ensure user safety wherever and however they are connected.”

Avaya IX Workplace with 911 Secure SENTRY uses new emergency data capabilities made available by the RapidSOS Clearinghouse, in use by more than 3,000 public-safety agencies nationwide. This new solution is the first to connect user-specific location information from a commercial network with 9-1-1 through the RapidSOS platform.

The RapidSOS Clearinghouse is a secure source of emergency data for public-safety agencies, which can retrieve data in an emergency through RapidSOS Portal or integrations with existing 9-1-1 center software systems. This allows them to add sophisticated information in real-time that the existing 9-1-1 infrastructure is not capable of providing.

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