NENA Hires Heinze as 9-1-1, PSAP Operations Director
Monday, June 24, 2019 | Comments

Heinze has spent the majority of her nearly three-decade career in 9-1-1 focused on public-safety answering point (PSAP) operational issues. In her new role, she will identify how the ongoing technological evolution will impact 9-1-1 and next-generation (NG 9-1-1) services and operations, as well as how new technologies and new leadership, workforce management and wellness best practices can enhance 9-1-1-center operations.

Additionally, she will design and implement projects related to current, emerging and prospective issues affecting 9-1-1 operations within the 9-1-1-authority and PSAP communities, including the development of standards and the management of the association’s dispatcher-focused programs.

"I couldn’t be more excited to join NENA during this time of transition for the 9-1-1 community," said Heinze. "I’ve had the privilege of serving NENA in volunteer-leadership positions, and my experience has allowed me to become well versed in NENA’s standards development processes. I look forward to working alongside NENA staff, volunteers and members to provide 9-1-1 professionals with the tools they need to best serve the public."

Would you like to comment on this story? Find our comments system below.




 
 
Post a comment
Name: *
Email: *
Title: *
Comment: *
 

Comments

No Comments Submitted Yet

Be the first by using the form above to submit a comment!


Magazines in Print







Events
October 2019

23 - 24
Wireless Leadership Summit
Kansas City, Missouri
https://www.enterprisewireless.org/wls

November 2019

3 - 6
APCO Canada
Halifax, Nova Scotia, Canada
http://apcocanadaconference.com/about/future-conferences/

5 - 8
APCO Canada Conference and Tradeshow
Montreal
http://apcocanadaconference.com/about/future-conferences/

7 - 7
Webinar: What's Keeping Public-Safety IT Teams Up at Night?

https://register.gotowebinar.com/register/8606824592047609867

More Events >

Site Navigation

Close