Iowa County Contracts IXP for 9-1-1 Services for 5 Years
Tuesday, June 25, 2019 | Comments

IXP was awarded a five-year contract by the county of Webster, Iowa, to operate and manage its 9-1-1 dispatch center. IXP will provide staffing for the emergency communications center as well as systemwide technology support.

Utilizing IXP's managed care solution is expected to bring cost savings and enhanced safety to Webster County. IXP's management will also enable the county to transition to a medical dispatching system, which involves dispatchers gathering critical information for EMS personnel, along with providing medical direction to callers in some cases.

The center will be staffed by 12 supervisors, call-takers and dispatchers who are recruited from the local workforce. IXP said its managed services model achieves cost savings for municipalities by alleviating the burden on local governments due to long-term unfunded pensions and other benefits liabilities.

IXP manages emergency communications centers for Princeton, East Windsor, Lawrence Township and Hightstown in New Jersey; Johns Creek, Dunwoody, Sandy Springs and Brookhaven in Georgia; Danbury, Connecticut; and Boston's Massachusetts Bay Transit Authority.

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