Kansas Deploys Cloud-Based 9-1-1 Dispatch System from AT&T
Thursday, August 08, 2019 | Comments

The Kansas 9-1-1 Coordinating Council is working with AT&T to deploy a cloud-based mapping and situational awareness solution powered by RapidDeploy.

The new solution includes RapidDeploy’s Nimbus platform, a cloud-aided dispatch system that gives first responders access to enhanced location accuracy tools, pictures and videos; text translations; and live data feeds for natural disasters. The information can help lead to more precise information about an incident and more accurate caller locations.

“When someone calls 9-1-1, it typically means something has gone terribly wrong,” said Scott Ekberg, Director, Kansas 911 Coordinating Council. “The caller — whether for themselves, a loved one or a stranger — can’t always articulate their location or vital details of the situation. That’s why we lean on technology to help us operate at our best and deliver the potentially life-saving services Kansans count on.

“We’ve long been a leader in next-generation 9-1-1 (NG 9-1-1) deployments, and we’re proud to be the first, major system to move our 9-1-1 solutions to the cloud. Our continued work with AT&T and the addition of the RapidDeploy Nimbus platform will further our ability to better serve Kansas residents should they ever need to call for help.”

The RapidDeploy platform is hosted in the cloud on Microsoft Azure Government and accessed through a browser. Azure Government employs security and compliance services critical to the U.S. government for all systems and applications built on its architecture. Using AT&T virtual private network (VPN), Kansas 9-1-1 centers can access the solution through AT&T NetBond for Cloud, enabling a secure connection to transfer data between the call routing platform and RapidDeploy.

First responders can also connect to the solution through a web browser using the First Responder Network Authority (FirstNet). Having access to information in Nimbus gives first responders the ability to see what the dispatcher sees so that they can better serve the public.

The Kansas 9-1-1 Coordinating Council also developed a statewide geographical information system (GIS) dataset to develop mapping technology at the local, regional and statewide levels for use with the platform. The tactical mapping system combined with the situational awareness tools and the previously deployed AT&T hosted call handling system and AT&T emergency services IP network (ESInet) call-routing system all help speed emergency response and increase reliability among 9-1-1 centers, dispatchers and first responders.

AT&T will deploy the platform at more than 80% of 9-1-1 centers in the state. The first phase of the deployment is expected to be complete in early 2020.

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