Georgia 9-1-1 Authority Renews Managed Services Agreement with IXP
Wednesday, August 14, 2019 | Comments

IXP, national public-safety managed services company, was awarded a second five-year extension to its contract with the Chattahoochee River 9-1-1 Authority (ChatComm) in Sandy Springs, Georgia. The agreement brings IXP to 15 years under contract with the authority.

ChatComm serves four municipalities in the Atlanta metropolitan area. IXP said it has managed more than 5 million emergency calls for service. Originally serving Sandy Springs and Johns Creek in Fulton County, Georgia, ChatComm expanded to include Dunwoody and Brookhaven in DeKalb County. Using a fixed-price contract, IXP has exceeded the contract performance metrics for the past 120 consecutive months of operation.

IXP designed and implemented the 16,000-square-foot ChatComm facility, hired and trained telecommunicators and support personnel, and procured and installed all technologies for the operation, a turnkey operation that was originally delivered in six months. IXP's services include technology integration and management, emergency call taking and dispatch operations, staffing and center management.  

"This new ChatComm contract extension continues to validate the IXP platform for 9-1-1 managed services," said William E. Metro, IXP chairman and CEO. “The longevity, continuity, and quality of our work with ChatComm reflect our unique ability to take the client from concept to long-term managed services, including technology refresh. By re-engineering the business process and management of emergency dispatch services, we are able to make agile decisions, drive performance on a daily basis and provide cost-effective services to the public."

The next five-year phase of IXP's work with ChatComm will be structured in two components — dispatch operations and technology support. There will be a task order developed for each technology project, with a written dialogue on how IXP will solve each challenge. This evolving methodology reflects IXP's continuing focus on transparency and technological innovation. 

IXP's dispatch services meet the Commission on Accreditation for Law Enforcement Agencies' (CALEA) Emergency Medical and Fire Service public-safety communications accreditation standards, making it easier for local governments to achieve and maintain their accreditations. 

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