California Announces Statewide NG 9-1-1 Upgrade Project
Wednesday, August 21, 2019 | Comments

The California Governor’s Office of Emergency Services (Cal OES) selected four contractors to help the office in upgrading California’s outdated 9-1-1 system to a next-generation 9-1-1 (NG 9-1-1) platform. The effort to modernize the 9-1-1 system across the state will introduce proven state-of-the-art technology to ensure California is better prepared to assist those in need during emergencies and natural disasters.

The contractors include Atos Public Safety, which won a five-year $198 million contract to serve as the NG 9-1-1 prime network service provider (PNSP) for the initiative, providing overall management of emergency call flow for the state and integration with the state's regional emergency services IP networks (ESInets) to replace 25-year-old technology.

Through this, California will have the ability to intelligently route, manage and deliver real-time information, including short messages service (SMS) and real time text (RTT) to 9-1-1. The infrastructure also allows California to upgrade to future technologies such as video and photo 9-1-1 responses at a later date.

Cal OES also contracted CenturyLink, NGA 911 and Synergem Technologies as part of the project.

“In a smartphone-connected world, it’s essential that our public-safety capabilities keep pace with the technology people are using every day,” said Cal OES Director Mark Ghilarducci. “Today marks a significant milestone in updating our 9-1-1 network to better support dispatchers, emergency responders and to ultimately save lives.”

The 2019 budget act invested nearly $1 billion in funding for emergency preparedness and response, which included a new, permanent funding source to transform the state’s 9-1-1 system to better interface with digital information systems and cell phones.

NG 9-1-1 technology will also increase resiliency by hardening the system to withstand natural and human-caused disasters, allow agencies to re-route 9-1-1 calls to each other during disasters, reduce 9-1-1 system outages and downtime, allow a statewide common delivery system for alerts and warnings, ensure emergency calls are quickly and accurately delivered, support text to 9-1-1 and deliver increased location accuracy for wireless calls.

Would you like to comment on this story? Find our comments system below.

Post a comment
Name: *
Email: *
Title: *
Comment: *


No Comments Submitted Yet

Be the first by using the form above to submit a comment!


November 2021

2 - 3
Wireless Leadership Summit (WLS)
Austin, Texas

3 - 5
Critical Communications World 2021
Madrid, Spain

23 - 25
Cologne, Germany

More Events >

Site Navigation